Bellacasa Ceramica Lucena - Arena

LUCENA collection is drawing its inspiration from natural limestone, with warm hues & lightly encrusted with marine fossils & 3d effects, the Lucena series has porcelain floor tiles & ceramic wall tile options available in a natural finish. 

*Add 20% extra area, for cutting & damages for larger format tiles (60x60 in size and above).

We are committed to delivering the best service to each and every customer. In order for this to continue, we want to make sure that information we provide is fully understood.

Special Order Shipping

The brands we supply and work with,come from different countries as well as the UK and are what you call “special order items”.

For us to supply these great products and unique collections you need to make sure you order the correct quantity as the items are non-returnable and are not refundable. It can delay your project and add additional cost if you require more of a product further down the line.

Free Collections*

You are more than welcome to collect your good from our collection point at our showroom in Liverpool within 10 days of the goods arriving.Simply let us know when you are coming and between Monday to Friday 8.30am to 4.30pm (excluding Bank Holidays).

*Please note that shipping charges still apply to get your goods to the showroom from the suppliers but then there is no extra cost to deliver them to your address as you are collecting them,and you must do this within 10 days of your goods arriving otherwise there is storage costs of £2.50 per day. After 28 days we reserve the right to dispose of your order accordingly unless previously agreed by both parties and if no contact is made.

Deliveries to your chosen address

We shall endeavour for all goods to arrive kerbside at the delivery address on the agreed delivery date between the hours of 8:30am –5:00pm. Usually, 1 week before the project begins or when you have help on site for the large format tiles. We use an independent delivery company for which we are not responsible, therefore we cannot guarantee exact delivery times unless booked with the premium services below.

PREMIUM SERVICES (Prices shown exclude VAT)

What Are Kerbside Deliveries?

Kerbside deliveries refer to when pallets/crates are delivered to the nearest kerbside at the specified address. Our drivers or vehicles are not insured to take the goods onto private property, so kerbside deliveries are the only way to deliver to residential homes.

How Do Kerbside Deliveries Work?

Our drivers will position their vehicle as close as possible to the delivery address. Any pallets placed onto our system or that you have ordered will be unloaded safely from the vehicle and left in a safe spot on or at the kerb, keeping the pallet secure for you to unload.Working within health and safety guidelines (including social distancing) to ensure the safety of the driver, customer and the general public, our drivers are not able to assist you with transporting the items from kerbside to other locations.

Guidelines for Kerbside Deliveries

For clarity, here are some guidelines for our kerbside deliveries, to make it easier to understand how we deliver.

*The delivery driver may contact you approximately 30 minutes prior to arrival at your address via telephone

• Once delivered to the delivery point, you will need to make sure there is sufficient help to move the products ordered as the driver will not be able to assist with this.
  
  
• If you are receiving large format slab then you will need at least 3 people present to accept the delivery or a forklift truck, this is due to some of the larger crates not being able to be removed from the vehicle with a pallet truck. You should already have been advised if a forklift or extra labour will be required.
  
  
• It is a requirement to visually check porcelain slabs when the crate is delivered, the slabs are checked before they leave our warehouse so any damages incurred during transport within the UK must be logged for All The Shapes Tile and Co to claim for replacements. The visual check is carried out by removing the outer plastic and looking along all 4 sides of the slabs/palles.
  
  If any slabs/pallets appear to be damaged, then photographic evidence should be taken and sent to us immediately and within 48 hours of the delivery being accepted. This will also help us to organise replacements in asswift manner as possible so as not to delay your project.
  
  
• Due to the nature of these slabs, when they break you can see this along the sides. Therefore, All the Shapes Tile and Co cannot accept responsibility for any broken slabs not reported straight away and with photographic evidence to info@atstiles.com
  
  
• Our drivers can stay on site for up to 10 minutes to ensure you are happy with the products received. If delivery notes are signed unchecked, all rights may be waived, and any additional re-delivery costs will be charged a fee of £25 per pallet.
  
  
• Due to Covid-19, we are still making contactless and paperless deliveries, including signature capture; once delivered, we will take a picture of the location they have been placed and the driver will ask for a name to place on the POD.

By working together, we can ensure that every delivery is seamless and a positive experience. Customer satisfaction is our top priority, as well as following our procedures correctly to guarantee safe and efficient deliveries, so we hope we can collaborate to make your kerbside delivery as stress-free as possible.

If you have any questions or would like more information, please don’t hesitate in contacting us today.