Terms & Conditions

Special Order tiles are available to purchase from ATS (All the Shapes Tile & Co)and we do not hold stock of them. Please note that the standard lead time for these tiles are 2-3 weeks on average providing the chosen factory have stock and there are no transport delays.

As they are a special order, they are Non-Cancellable and Non-Returnable once an order is placed.

Special order tiles are usually niche and unique in style, which is why they are not stocked for the masses. Some tile designs are simply worth waiting for.

Store Sales

  • When placing an order for special order items, please ensure that you order accurately as there may be further lead times if more tiles are required after the initial order is placed.
  • Special order items are usually non-returnable unless they are not fit for purpose or damaged upon arrival.

Online Sales

  • Some tiles are dispatched direct from the manufacturers.
  • Some special-order tiles may only be sold by the box. This will be stated on the product page if this is the case.
Please email info@atstiles.com for any help ordering special order tiles, advice on more specific delivery times and availability.


Kerbside Delivery - Due to insurance guidelines, the delivery is made to the kerbside only and it is up to the driver to determine the nearest accessible point to your property.

Please note: The driver is unable to open the pallet, physically handle the tiles or enter your property.

We recommend arranging for adequate help to immediately move your order into your property upon delivery. Please remember that tiles are heavy, and some boxes may weigh up to 30 kg.

Access Issues - Please inform us if there are any local access issues close to your property so we can make alternate arrangements - for example, narrow lanes and roadworks. We may have to charge extra if a redelivery is needed or a smaller delivery vehicle required.

Signing for your delivery - A responsible person must be present upon delivery to inspect, check and sign for your order: Check all goods are present. Inspect for any damages. Sign to accept the delivery. Upon delivery, you will have 15 minutes to carefully check and sign for your order. If you see or suspect any damage, then you must follow the guidelines below. Please ensure the person responsible for signing is aware of the order due in and our delivery guidelines.

Damaged Goods - Every order is checked for damage before it leaves our warehouse and damage during transit is rare. However, if you suspect or see damage of any description: Mark 'DAMAGED' on the delivery note and nothing else. Take photos of the damaged pallet and goods. Inform us within 48 hours by phone or email.

Please note that we can only issue free replacements if the above steps are followed.

These terms & conditions supersede any terms and conditions proposed by the buyer and may not be varied without written consent of the seller.

Tiles and natural products vary in shades, size and finish and any samples, drawings, descriptive matter, images or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.

The quotation is the Supplier’s estimated cost for supplying the Goods and/or the Services. It is not possible for the Supplier to determine the exact quantity of ancillary materials that will be required to perform the Services and the Customer shall pay to the Supplier on demand any sum or sums necessary to make up any shortfall to enable the Supplier to supply the Services subject to the Supplier providing the Customer with reasonable evidence that the additional materials are necessary.

1. ATS (All the Shapes Tile & Co.) will not be liable for any calculations or estimates made by ATS from plans or measurements prepared by ATS or the customers. It is the customer’s responsibility to determine the precise quantity of goods required.

2. Before fixing, ensure that goods ordered, are in satisfactory condition, and are suitable for the purpose required. No claim can be accepted once tiles have been fixed or cut.

3. No tiles are guaranteed against crazing, chipping or shade variations.

4. Variations in shade and pattern can occur. (It is recommended that tiles from more than one box are mixed to give a reasonable blend).

5. We can only be held responsible for any failure on products supplied by us to the extent of the manufacturers of such products being prepared to guarantee the same.

6. Where applicable read and follow manufacturer’s instructions printed or supplied with the product.

7. Goods cannot be supplied on sale or return basis. No goods will be taken back or exchanged unless previously agreed. Materials will only be uplifted by our drivers when an official collection note has been issued by us and a proof of purchase provided.

8. The right is reserved to refuse cancellation of “special” orders (orders of nonstock items); or in the case of goods already in transit; or the process of manufacture.


9. No claims will be accepted against deliveries signed for “unexamined” or “unchecked”. It is the responsibility of the recipient to ensure the delivery is correct.

10. No claim for the shortage on delivery / collection can be entertained unless notified at the time of delivery / collection.

11. Claims for damage relating to boxed items which could not be examined in detail at the time of delivery must be notified to the seller within two days of receipt.

12. ATS will retain title of the goods until payment for the goods has been received in full.

13. Any dates quoted for deliveries are approximate ATS shall not be liable for any delay with delivery of the goods.

14. The customer must ensure that the delivery location is ready to receive the goods and depending on the nature of the delivery, the customer is responsible for ensuring there is suitable access for the type of delivery vehicle required.

15. ATS are not responsible for delivering goods beyond the kerbside, unless by prior arrangement. ATS will endeavour to satisfy all reasonable requests but reserve the right to refuse delivery.